DAILY OPERATION

We will carry out our delivery process everyday from Monday to Saturday using Courier services. You shall receive your product at your door way within 2 days once you check the status of your purchase had changed to DELIVER. As all our products are delivered through courier company, please provide the CORRECT address where someone will be at home to receive the products and VALID phone number, otherwise, you will be informed to collect your parcel from the nearest courier office or other arrangement must be made.

Customers from other countries who are interested in purchasing our products are welcome send a message through CONTACT US for international postage rate. We will make effort in providing the service as soon as possible to the country you are from.

WARRANTY

For products are manufactured by us, we offer product warranty. Each product is providing different range of warranty, you are welcomed to e-mail us for more information.

If you find the items that you purchased is not working properly, please contact us for supervision. We will try our best to provide proper information that helps you in installing and using the products. Besides, we will inform you the ways to send the products back for repair if any defect on the product as long as it is still under warranty.

We are minimizing the trouble of sending the product back for warranty by selling and distributing good quality products, but it will be your own responsibility to install and use the product properly to ensure the product can reach the maximum performance. Therefore, please refer to the guidelines or manuals comes with the products before usage. If you find any problem in using the products, you are welcomed to contact us for guidance.

RETURNS AND EXCHANGES

We are regret to inform you that Returns and Exchanges will not be applied unless for damages, broken or defect while your order items reach at your door way. We had adopted services from reliable postage company to ensure the product reaches you without any defect. However, if you find any defect on our product, please contact us at info@pacifica.my within 2 days of the receipt of your product, we will try to rectify your problem and provide the best solution. If we advice you to send the damage product back to us, please do so within 7 days of receipt. Once the damage had been confirmed, we will either replace the damage parts or if possible deliver a completely new product at our expense.

Besides, please be informed that we are not responsible for loss or items damaged on the way back for a return and/or exchange. Please try your best to ensure that items will not be damaged while posting it back to us by packing the items properly.