- What is your return policy?
- Your Product is faulty
Should you suspect a fault with your product, you should:
Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved based on manuals. If the problem cannot be resolved, please contact our customer service to assist.
- Your product is incorrect
If the product you received is different from the product ordered, then you may return the product at our expense. We will send you the ordered item upon confirmation. Refund is not applicable to this situation.
- The product is damaged upon receipt
If the product is damaged upon receipt, then you may return the item to us. However, please ensure the product is returned as is.
- Your Product is faulty
- Can I return my product if it is faulty?|
If a product breaks down within the manufacturer’s warranty period, you can call our customer service to assist. Our customer service will then arrange a suitable time for their local service agent to come to your place and fix the problem.
However, most small appliances have no “in-house” services and you may be required to take it to the nearest spare part center. All you require is a copy of your invoice or bill that you would have received when you purchased. Make sure you have registered online warranty before the products breakdown, otherwise would not be entertained.
- Can I return the product if it is damaged upon receiving?
You may return the damaged item, but it is not refundable. We will investigate the cause of damage, and replace with a new item if necessary.
If any goods are delivered to you are damaged, please contact our customer service within seven (7) working days of receiving the delivery.
- Can I return the product if I change my mind about the order?
Please be informed that change of mind is not covered by our return and refund policy.
- Can I refund my product?
Refund is provided only for cases where the item ordered and paid for is out of stock. Other reasons are not supported by our refund policy.
Faulty and damaged products are not refundable- only subject to servicing, repair or replacement with a new stock.
- What are the requirements to be fulfilled if I want to return my item?
- Item must be returned in its original box and packaging
- Item must be sealed
- Item must not have missing parts
- Item cannot be used
If you cannot find your questions here, feel free to contact us and we will get back to you within the next working day.